The world of hospitality has become fiercely competitive. This has left many scratching their heads in search of a solution that can create a memorable atmosphere for customers. But the key to this lies in creating an immersive and engaging experience that targets each customer individually.

A leading cause of prolonged wait times and widespread frustration for businesses across various industries is managing customer requests efficiently. Customers expect prompt and accurate service. Any delays to the customers’ expectations can lead to significant dissatisfaction. Poor service has severe long-term repercussions that businesses need to tackle head-on.